Startseite| Widerrufsrecht| AGB| Impressum| Versandkosten| Batterieentsorgung| Entsorgung Spiral-Tageslichtlampen| Entsorgung Altgeräte| Garantie| Newsletter

Cancellation instruction & cancellation form

Consumers have the right to cancel in accordance with the following, whereby a consumer is any natural person who enters into a legal transaction for purposes which cannot predominantly be attributed to either their commercial or independent professional activity:

A. Cancellation instruction


You have the right to cancel this contract within 1 month without providing a reason.

The cancellation period is 1 month from the date upon which you or a third party appointed by you who is not the carrier took possession of the last of the goods.

In order to exercise your right to cancel you must notify us (WALSER GmbH & Co. KG, Servicecenter Rain, Johannes-Bayer-Str. 3, 86641 Rain, tel.: +49 8432 9489-0, fax: +49 8432 9489-8333, e-mail: in an unequivocal statement of your decision to cancel this contract (e.g. via a letter sent by post or via fax or e-mail). You may use the enclosed sample cancellation form for this, although this is not mandatory.

Sending the notification exercising the right to cancel before the cancellation period expires is sufficient for the purposes of meeting the deadline for cancellation.

Consequences of cancellation

If you cancel this contract we shall be required to reimburse you for all payments which we have received from you, including delivery costs (with the exception of additional costs incurred as a result of you selecting a different delivery type from the standard most cost-effective delivery offered by us) without delay and no later than within fourteen days from the date upon which the notification to cancel this contract has been received by us. We shall use the same payment method for this reimbursement which you used for the original transaction unless expressly agreed otherwise with you; no charges will be made to you under any circumstances on account of this reimbursement. We may refuse to reimburse the payments until the goods have been returned to us or until you have provided evidence that you have returned the goods, depending on which event takes place first.

You must return or surrender the goods to us without delay and in any case no later than within fourteen days from the date upon which you notify us of the cancellation of this contract. This deadline shall be deemed to have been met provided that you send the goods before the period of fourteen days expires.

You shall be responsible for paying the direct costs for returning the goods.

You will only be required to account for any loss in the value of the goods if this loss in value is attributable to unnecessary handling of the goods for the purposes of reviewing their condition, features and functionality.

Exclusion or premature expiry of the right to cancel:

The right to cancel shall expire prematurely for contracts for the supply of audio or video recordings or computer software in sealed packaging if the seal has been removed following delivery.

B. Cancellation form

Should you wish to cancel the agreement please fill in this form and return it to us.


Servicecenter Rain
Johannes-Bayer-Str. 3
86641 Rain
fax: +49 8432 9489-8333

I/we (*) hereby cancel the contract entered into by me/us (*) for the purchase of the following goods (*)/provision of the following service (*)



Ordered on (*) ____________ / received on (*) __________________

Consumer name

Consumer address

Consumer signature (only for hard-copy notifications)


(*) Please delete the inapplicable part as appropriate