We ship by UPS and US Postal Service (USPS) in the Continental US. Typically lighter items are shipped by USPS Priority Mail (2 business days in continental US) and heavier items are shipped by UPS Ground (1-6 business days in continental US, depending on distance from California).
International shipments are made by DHL Air and USPS Priority Mail (for light items). Customs duty and local handling charges is buyer's responsibility.
We can ship by Fedex upon request. Typically we ship by Fedex when the buyer supplies us their Fedex account number.
Our standard procedure for International shipments is to include 2 copies of the shipping label and 5 signed copies of the invoice, in the shipment pouch. We have found that this meets the customs requirements for International shipments 95% of the time.
We are experienced in shipping heavy networking equipment. All our shipments are made in new, reinforced cardboard boxes, with adequate packing material to seat the product firmly during shipment.
Most orders ship same day, depending on time and quantity. Shipments go out by 5 pm Pacific time. Usually shipment delays are because of payment holds suggested by Paypal. We keep the buyer in the loop, whenever there is a payment hold.
Since the networking equipment is usually heavy, we usually do not consolidate orders. We can consolidate orders for lighter equipment or International orders, upon request.
We delete 110V power cords, for International shipments to 220V countries. This reduces waste and also marginally reduces shipment costs.
NOTE: UPS Ground does not ship to Alaska, Hawaii, US Territories (Guam, Puerto Rico, Virgin Islands, etc) and APO. From UPS shipment perspective, they are treated as International shipments. However, USPS treats shipment to Alaska, Hawaii, US Territories and APO as domestic with respect to shipping rates. The shipment lead-times are similar to international i.e. one week.