GENERAL TERMS AND CONDITIONS
For all orders in our online shop the following general terms and conditions apply.
2. CONTRACT PARTNER, CONCLUSION OF CONTRACT
The contract of sale is concluded with creoven.com Tobias Krist.
The presentation of the products on the online shop is not a legally binding offer, but just a non-binding online catalogue. When clicking the order button you make a binding order of the goods in the shopping cart. The confirmation of the received order together with the acceptance of the order takes follows right after the submitting with an automated email. With this email confirmation the contract of sale is concluded.
A legally binding contract can also be conducted before that in the following way:
If you chose credit card payment, the contract will be concluded at the moment your credit card is charged.
If you chose direct debit payment, the contract will be concluded at the moment your account is charged.
If you chose payment via PayPal, the contract will be concluded at the moment you confirm your money order.
If you chose payment via Sofortüberweisung, the contract will be concluded at the moment of confirmation of the money order to SOFORT AG.
If you chose Giropay payment, the contract will be concluded at the moment of confirmation of the money order to Giropay.
If you chose payment via Click and Buy, the contract will be concluded at the moment of confirmation of the money order to Click and Buy.
3. SHIPPING COSTS
In addition to the indicated item prices shipping costs will be added. More information about the amount of shipping costs can be found in our offers.
Our shop offers you the following methods of payment:
When choosing the method of payment advance payment we will state our bank details in the order confirmation and deliver the goods after receipt of payment.
You pay the invoice amount via the online host PayPal. Generally you will need to already have an account or register as a new user, prove your identity with your login data and confirm our money order (exept guest access as the case might be). You will receive more information during the order procedure.
5. COLLECTION BY THE CUSTOMER
We only delivery on shipping route. Unfortunately, it is not possible for the goods to be collected directly by the customer.
6. RESERVATION OF OWNERSHIP
Until a full payment we hold the ownership of the goods.
7. DAMAGE IN TRANSIT
In case the goods are delivered with obvious transport damage please make a complain to the deliverer and contact us right away if possible. The failure to make a complaint or establish contact will have no consequences for your legal claims and their enforcement, especially when it comes to warranty rights. You would still be a help for us in order to make our own claims to the forwarder and transit insurance, respectively.
8. STORAGE OF THE TEXT OF THE CONTRACT
We are saving the text of the contract and send you the order details as well as our general terms and conditions via email. You can also view and download our general terms and conditions at any time on our website. You can check your past orders with our customer login.
9. LANGUAGE OF CONTRACT
The languages available for the conclusion of the contract are German and English.
Owner: Tobias Krist
Telephone: +49 (0) 3447 / 84 38 000
VAT identification number: DE 235846463
We are happy about your interest in our website. The protection of your privacy is very important to us. Hereinafter we inform you in detail about the handling of your data.
Storing of access data in server log files
You can visit our website without giving away any information about yourself. We only store access data in so-called server log files, for example the name of the requested file, date and time of the retrieval, transferred amount of data and the enquiring provider. This information is only used to ensure an error-free operation of the website and is analysed to improve our range and does not allow us to conclude anything about yourself.
Data collection and use for concluding a contract and opening a user account
We collect personal data when you voluntarily give it to us for the purpose of your order, when you contact us (e.g. via contact form or email) or when you open a user account. What information is going to be collected is made obvious in the respective forms that are to be filled out. We use the data you give us for concluding the contract and processing your enquiries. After the complete conclusion of the contract or the deleting of your customer account your data is blocked for further use and and deleted after the termination of the storage period according to fiscal and commercial laws as long as you have not explicitly confirmed a further use of your information or we reserve the licit right to further use your data, in this case we will inform you. Erasing your customer account is possible at any time and can either be done with a notice to the below contact or with the provided feature in the customer account.
Data transfer for the fulfilment of the contract
In order to fulfil the contract we give your information to the shipper assigned with the delivery as long as it is necessary for the delivery of ordered goods. For the handling of payments we give all the relevant payment data to the bank assigned with the payment and, as the case may be, to payment service provider assigned by us or the payment service provider chosen by you during the order procedure.
Credit assessment and scoring when choosing Klarna method of payment
If you choose Klarna's payment methods Klarna purchase on account and Klarna hire-purchase, you have given consent that we store give to Klarna the following personal data necessary for handling the purchase on account payment and for identity and credit assessment like first name and last name, address, date of birth, gender, email address, IP address, telephone number as well as data needed for settling the purchase on account relating to the order like amount of items, item number, invoice amount and tax in percent. The data is transferred in order for Klarna to create an invoice and make an identity and credit assessment needed for the handling of your order with your preferred method of payment purchase on account. Thereby Klarna has an interest in the transaction of personal data of the customer justified by the Bundesdatenschutzgesetz (Federal Data Protection Act) and needs it to seek information about identity and credit assessment in credit reference agencies. In Germany, credit reference agencies could be the following:
Schufa Holding AG, Kormoranweg 5, 65203 Wiesbaden, Germany
Bürgel Wirtschaftsinformationen GmbH & Co. KG, Postfach 5001 66, 22701 Hamburg, Germany
Creditreform Bremen Seddig KG, Contrescarpe 17, 28203 Bremen, Germany
infoscore Consumer Data GmbH, Rheinstraße 99, 76532 Baden-Baden, Germany
Apart from verifying the address, Klarna stores and uses information about the past payment behaviour of the buyer as well as probability values about this behaviour in the future ass part of the decision about reason, process or termination of a contractual obligation. The calculation of these score figures by Klara is performed based on scientifically recognised mathematical statistic procedure. Amongst other things, Klarna will also use your address details. In case the calculation shows that you are not credit worthy, Klara will inform you immediately.
Revocation of use of personal data by Klarna
1. You can revoke your consent for Klarna to use your personal data at any time. As the case may be, however, Klarna is still authorised to process use and transfer the personal data as long as it is necessary, mandatory or demanded by the court or authority for a payment handling by contract through Klarna's services.
2. Of course you can get information about your stored personal data at Klarna at any time. This right is guaranteed by the Bundesdatenschutzgesetz (Federal Data Protection Act). In case you as the buyer wish for this or would like to give Klarna notice about changes of the stored data you can contact Klarna at firstname.lastname@example.org directly.
In order to make visiting our website more appealing and allow the use of certain features we use so-called cookies for various sites. These are small text files that are stored on your terminal equipment.Some of the cookies used by us are deleted again after the end of your browser session, thus after closing your browser (so-called session cookies). Other cookies stay on your terminal equipment and allow us to recognise your browser on your next visit (persistend cookies). You change your browser settings to inform you when making cookies and allow you to decide about the acceptance of each one or the refuse the acceptance of cookies in certain cases or generally. Refusal to accept cookies can limit the functionality of our website.
Use of Google Analytics for web analytics
This website uses Google Analytics, a web analytics service by Google Inc. (www.google.com). Google Analytics uses so-called "Cookies", text files that are stored on your computer and allow the analysis of your use of our website. The information created about your use of this website by the cookie is generally transmitted to a server of Google in the USA and stored there. In case of activation of IP anonymisation on this website your IP address will be shortened before by Google within member states of the European Union or in other contracting member states of the treaty about the the European Economic Area. Only in exceptional cases the full IP address is transmitted to a Google server in the USA and shortened there. The IP anonymisation is active on this website. At the behest of the host of this website Google will use this information to analyse your use of the website and compile reports about the website activites and in order to provide other services for the website host that are related to the use of the website as well as the internet. The IP address transmitted by your browser as part of Google Analytics are not brought together with other data by Google. You can prevent the storage of cookies with the respective settings of your browser software; however we point out that it is possible that not all features of this website can be used to their full extend in this case.
Futhermore you can prevent the collection of the data created by the cookie and data relating to your use of the website (incl. your IP address) by Google as well as the processing of this data by Google by downloading and installing the available browser plugin with the following link: http://tools.google.com/dlpage/gaoptout?hl=de
Alternatively to the browser plugin you can click this link in order to prevent the acquisition by Google Analytics on this website in the future. An opt-out-cookie is then deposited on your terminal equipment. If you delete your cookies, you have to click the link again.
Use of social plugins by Facebook, Google+, Twitter using the 2-click solution
On our website so-called social plugins (“plugins“) of the social networks Facebook and Google+ and the micro blogging service Twitter are used. These services are offered by the companies Facebook Inc., Google Inc. and Twitter Inc. (“providers“).
Facebook is run by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (“Facebook”). An overview about Facebook's plugins and their look can be found here: https://developers.facebook.com/docs/plugins/
Google+ is run by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA („Google“). An overview about Google's plugins and their look can be found here: https://developers.google.com/+/web/
Twitter is run by Twitter Inc., 1355 Market St, Suite 900, San Francisco, CA 94103. An overview about Twitter buttons and their look can be found here: https://twitter.com/about/resources/buttons
In order to increase the protection of your data when visiting our website, the plugins are integrated into this site with a so-called "2-click solution". This integration ensures that, upon visiting a page of our website that contains these plugins, there is no connetion established to the servers of Facebook, Google and Twitter. Only when you activate the plugins and therefore give consent to the transmitting of data your browser establishes a direct connection to the servers of Google, Facebook or Twitter. The content of the respective plugin is then transmitted directly to your browser by the corresponding provider and integrated in the website. By integrating the plugins the provider receive the information that your browser has accessed the respective page of our website even though you might not have an account with the respective provider or are not logged in at the moment. This information (incl. your IP address) is then transmitted directly from your browser to a server of the respective provider in the USA and stored there. When working with the plugins, for example clicking the "Like", the "+1" or the "Twitter" button, the according information is also transmitted directly to the server of the provider and stored there. The information will also be published on the social network and your twitter account respectively as well as displayed for your contacts.
Please take a look at the privacy information about purpose and extend of the collected data and the further processing and use of the data by the provider as well as your corresponding rights and possibilities of settings for the protection of your privacy.
Privacy information about Facebook: http://www.facebook.com/policy.php
Privacy information about Google: http://www.google.com/intl/de/+/policy/+1button.html
Privacy information about Twitter: https://twitter.com/privacy
Rating reminder via E-Mail
In case you have given us explicit consent during or after your purchase by activating the respective check box or clicked the provided button, we use your email address to remind you to give a rating for your order in our used rating system. This consent can be revoked at any time with a notice to the below described contact.
Right of information and contact
You have the right to enquire about the stored data about you for free as well as the right of correction, blocking or deletion of this data, as the case may be. For questions about collecting, processing or using of your personal data, for information, correction, blocking or deletion of your data as well as revoking granted consent or objection against use of certain data please contact us directly with the contact details in our legal information.