| Q: Do you sell natural, genuine gemstones?
A: We sell only natural, genuine gemstones, no fakes, no synthetics, no lab-created gemstones.
Q: What is your return policy?
A: - 7 day inspection period
- No question asked
- Money back guarantee
- No restocking fee
- No transaction fee
- Full stone's cost refund
- You may return even the package not nice
- Shipping cost not refundable
Q: Do you combine shipping?
A: - Unlimimited items
- 7 days combining period
- The total vaule should not be over $200 for the registered airmail (security issue)
- For total value over $200, we recomend the FedEx, DHL or EMS.
Q: When can I expect my order to arrive?
A: The DHL Global Mail, 1-3 weeks shipping time, trackable online.
The registered airmail, shipping duration taking about 1 - 4 weeks for international shipment, not trackable online.
The FedEx or DHL, about 3-4 business days, trackable online at www.fedex.com and www.dhl.com
The EMS, about 1 week, trackable online at www.thailandpost.co.th
Q: How much is the Shipping and Handling Charge for the registered airmail or DHL Global Mail?
A: The registered airmail or the DHL Global Mail
- $6.99 for one item, $1 for each add item, $1.99 insurance (Optional).
- Unlimited item, but the total value should not be over $200 for the registered airmail shipment(security issue).
- Shipping duration is about 1 - 4 weeks, not trackable online for the registered airmail, trackable online for the DHL Global Mail.
Q: How much is the Shipping and Handling Charge for the FedEx, DHL and EMS?
A: The FedEx, DHL, and EMS
- $24.99 for one item, $1 for each add item, insurance included up to $500.
- Shipping duration is about 3-4 business days, trackable online at www.fedex.com and www.dhl.com
- For USA, UK, Australia, Japan, Hongkonk, Singapore, Malaysia and Canada only. Other countries please contact us before bidding.
Q: Do you ship internationally?
A: We do shipping worldwide. | 
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